By: Levi Shapiro
image c. iStockphoto

If you want to have a "show me the money" conversation in Hollywood, mention two words: online video. The discussion will quickly turn to dogs on skateboards and other content that advertisers avoid.
However, the story for professionally produced content is different. ABC's "Lost," for example, was seen by more than 1.4 million unique viewers in December, according to Nielsen. Transforming this growing traffic into a market rivaling traditional television may require decades. In the interim, the industry is working on more targeted programming and advertising.
First the good news. The audience for online professional video is younger, wealthier and better educated than the broader TV audience. Advertisers crave these 18-49 year olds, lifting CPMs (cost-per-thousand impressions) for premium online video over $25, which is higher than television.
Advertisers also like the ad recall rates of 21 percent for streaming video, more than double the recall for TV, according to the GfK Group. Moreover, digital consumption is additive for a loyal fan base. More than 70 percent of online viewers claim to be fans who were unable to view the original show.
This high quality audience is also growing quickly. While still only a tiny fraction of the $60 billion U.S. television advertising market, research firm eMarketer estimates that spending for U.S. online video advertising will double from $587 million last year to $1.25 billion next year.
By 2013, as much as 70 percent of that revenue will likely come from professional content (The Diffusion Group). That means more advertising will be available to support professional video content online, and a larger, more affluent demographic will be watching.
It all boils down to metrics
Measurement platforms need to evolve as well. For example, panel based research presently does not differentiate the quality of page views by category. Jacobs at Turner believes "metrics need to reflect this different medium," while McGovern at ABC notes "a large portion of our audience is Mac users. That is not measured by Nielsen or ComScore. As an industry, we need to get better at measurement."
In addition to the creative challenges, there are technical limitations. The video player determines the viewing experience. Move Networks, which partners with ABC and Fox, is used widely. For monetization, content owners and distributors need ad management systems with advertising targeting and optimization.
"Ideally you want to optimize the effective CPM rate across syndication networks," says Kim at MTV Networks.
That is the focus of Freewheel. CEO Doug Knopper, who was previously at DoubleClick, recognized that ad servers designed for display advertising were inadequate for online video content owners and distributors.
"Content owners may have different shows, different distributors, and different business terms for each of those distributors. We manage that complexity and ensure they get their fair share in the revenue stream," he says.
Israel based HIRO Media has a cross-platform (download, streaming, mobile) video ad management system. Co-CEO Ronny Golan says, "In every media available, our emphasis is in unique campaign optimization. The industry will grow if we can deliver the most effective campaign with the highest possible revenues to advertisers, content owners and distributors."
Black Arrow has a different perspective. They follow consumer usage trends and identified that time spent watching cable video on-demand will match time spent viewing video online in a couple of years. With investment from Comcast and Cisco, Black Arrow is focused squarely on the MSO companies. "We are targeting the growth of cable VOD. The advertising will absolutely follow the audience," says Chris Hock, SVP of product.
Although most agree that ad-supported online video will grow exponentially, today it is puny relative to the television ad market. Content owners and distributors, ad agencies, technology providers, and research companies are still experimenting.
However, even more mature platforms tend to be more art than science. As legendary screenwriter William Goldman wrote about the movie business, "Nobody knows anything. Not one person in the entire field knows for certain what's going to work." This is even more true in online video where the consensus is that "nobody knows anything"...not even Google.
Revenue is still elusive
The bad news is revenue. One senior broadcast executive estimates that for the exact same viewer, revenue from an hour of online viewing is one-third that of television. Some of this difference is attributable to the difference in ad loads. There are 18 minutes of advertising available on broadcast TV compared to the 4 to 6 advertising pods online. Welcome to NBC head Jeff Zucker's "trading analog dollars for digital pennies" world.
Meanwhile, the industry is experimenting with new advertising and creative formats. "At the moment," says Hardie Tankersley, VP of online content and strategy at Fox Broadcasting, "online shows are still TV shows, crammed into a different place. We need to take advantage of what an interactive computer platform does well and develop creative and interactive models for advertising. It is a creative problem more than a technology or business problem."
Advertising agencies are still trying to define the right measurement metrics for premium online video. Dr. Yaakov Kimmelfeld, SVP of analytics at Mediavest, says "there are still challenges for successful planning and making the campaigns accountable. We can measure user engagement, based on viewing behavior. The trick is to tie these behaviors to branding impact and brand ROI."
Standards collaboration
Brands, agencies and networks are collaborating to resolve addressability. The Interactive Advertising Bureau issued guidelines last year for online video advertising standards. And ABC announced its own emerging media and advertising research lab in Austin, Texas, under the direction of professor Duane Varan.
Perhaps most promising is an industry consortium, led by Starcom Mediavest, called The Pool. This unites major advertisers and content publishers to field test the efficacy of online video ad units. Participating companies include Allstate, Capital One, Applebee's, AOL, Yahoo, Microsoft, Discovery, Hulu and CBS. Various online video ad units are tested in markets across the country against the dominant pre-roll format. Findings will be available next February.
For its part, the world's largest online video site, YouTube, offers advertising with its full-length, premium videos. The company has championed overlays, which appear in the lower third of video screens and are less intrusive. However, the format has failed to gain traction with advertisers and most of YouTube's $200 million ad revenue is derived from the less lucrative display ads.
Hoping to validate the overlay format, Google partnered with NeuroFocus, a research firm that applies neuroscience to advertising. Biometric measures like brainwave activity, eye-tracking and skin response were used to measure attention level, emotional engagement and memory retention. Overlay ads scored a respectable 6.6 out of 10.
One size does not fit all
Each network is taking a different approach to programming. Walker Jacobs, SVP of ad sales at Turner Sports and Entertainment Digital, views online content as "a compliment to the television product. The online environment is a much more personalized experience." For example, passionate golf fans might watch live programming on PGA.com that isn't available on television.
"That means friends at an office can follow their favorite golfer. It is not the same broadcast but an alternate view of that broadcast," Jacobs says. Turner is careful to avoid jeopardizing its multi-system operator (MSO) partnerships.
"We certainly don't believe in ubiquity. We will segment some content for syndication, such as sports highlights, but keep the crown jewels like live programming in our own domain," Jacob adds.
MTV Networks initially anticipated programming short-form clips for the online audience. Alice Kim, SVP of digital distribution and partner relations, acknowledges that "in the two years since launch, there have been surprises... we expected short attention spans."
Instead, full episodes have performed extremely well, including over a million weekly streams of "The Daily Show with Jon Stewart" and "The Colbert Report" during the Presidential election. This did not cannibalize iTunes sales either.
"We were stunned by the appetite for archives," Kim says. One MTV show that struggled on-air but found a passionate online niche is "Bromance," in which young men humiliate themselves to join the posse of LA pretty boy Brody Jenner (uhm... Bromance?? Bro-tarded!!).
MTV recognizes the different usage case for its clips online. "We wanted a way to monetize and encourage legitimate user upload," says Kim. MTV Networks cut a deal with MySpace and Auditude to fingerprint MTV content online. When MySpace users upload clips from an MTV show such as "Punk'd" or "The Hills," Auditude will identify the clip, attach some targeted ads, and share the profit with MySpace and MTV.
Attention spans abound
ABC is focused on long form, using its full episode player to ensure a quality viewing experience in a controlled environment. As a result, despite syndication agreements with ABC affiliates, AOL, Veoh, Fancast, and Cox, more than 95 percent of viewing originates from the ABC.com website. This has enabled high CPMs.
Patrick McGovern, SVP of sales and strategic planning and digital media at ABC Television, tells advertisers "we care as much about a consistent user and advertiser experience as you do."
This also has enabled easier data collection for ABC's 100-plus advertisers. "We see that additional brands and commercials per episode do not impact aided recall or ad effectiveness." Based on Nielsen numbers (excluding Hulu) in December, ABC had seven of the top 10 streamed television programs online. CBS, which has the most "open" syndication strategy of all the major broadcasters, had the fewest number of programs in Nielsen's online top 10.